Fulfilment

We process and ship orders generally within a business day. Once your order is shipped you receive an email to let you know your order is on the way! 

 

At checkout, simply enter your address and select your preferred shipping option. Delivery times depend on your location. NL + BE orders over €99 and EU orders over €150 ship free of charge.

 

Please note that delivery times provided by our carriers are estimates. We cannot be held responsible for delays once the package has left our studio and is transferred to the carrier. 

 

SHIPPING TO THE NETHERLANDS AND BELGIUM

All orders are shipped via PostNL and include a track & trace code. The tracking code will be sent to you by email once the package has been shipped. Delivery is limited to the specified shipping address or a PostNL pickup point. 

Shipping costs within the Netherlands and Belgium are €4,50 and will be specified on your invoice. PostNL aims to deliver within two business days after the tracking code is activated.

 

INTERNATIONAL SHIPPING

All international orders are shipped via Postnl and include a track & trace code, which will be sent to you by email once the package has been dispatched.

 

We currently only ship to countries within the European Union.

 

Shipping costs for international orders will be calculated and displayed at checkout. Delivery times vary per destination.

 

 

Returns and Refunds

Returns are accepted within 14 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer. 

 

To initiate a return, please email sales@claudetjewelry.com. After receiving confirmation from us, you must send the item within 14 days. Once we have received the return, a voucher or refund will be issued for the purchase amount of the returned product. The return shipping costs will not be reimbursed.

 

During the return period, the product and packaging must be handled with care. The item may only be unpacked and inspected to the extent necessary to determine whether you wish to keep it. 

 

To return an order, please follow these steps:

1. Contact us via email at sales@claudetjewelry.com. We will provide you with a return quote, a shipping label, and a Return Merchandise Authorization (RMA).

2. Fill out the return form.

3. Securely pack the item(s) in the original packaging and add the return form.

4. Attach the return label you received from us via email on the outside of the package.

 

Once we receive the returned items, please allow 7–10 business days for the refund to be processed. Shipping charges are non-refundable.

 

If your order arrives damaged, please contact us as soon as possible at sales@claudetjewelry.com with your order number and a photo of the item’s damage. We assess these situations on a case-by-case basis and will work towards a satisfactory solution.

 

 

Warranty and Repairs

Faulty items are eligible for repair or replacement free of charge within three months of purchase. If the item has been damaged due to incorrect customer use, we reserve the right to decline repairs or replacements that we deem unreasonable.

 

For warranty claims, please contact sales@claudetjewelry.com with your name, order number, and a photo of the damage.