General info

Items purchased on claudetjewelry.com are eligible for return within 14 days of delivery.

• Items must be returned unused and in their original condition. You are welcome to try on items at home, but please only unpack them as far as needed to decide whether to keep them, and handle them with care. Jewelry is delicate.
• Items must be returned in their original packaging.
• Once your return has been confirmed, you have 14 days to send the item(s) back to us.
  
• We can provide a return shipping label for countries within the EU, UK, Norway, and Switzerland. For returns from other countries we cannot provide a return shipping label at this moment. In that case return shipping is entirely taken care of by the customer.
  
• Return shipping costs are the responsibility of the customer and will be deducted from your refund:
  • Netherlands & Belgium: €6
  • EU: €9
  • UK, Norway and Switzerland: €12 
    
• Shipping costs paid for the original order will not be refunded.

Register a return

To return an item, register your return by contacting us at sales@claudetjewelry.com.

• State your order number and the name of the item(s) you wish to return or exchange.
• Once your return has been confirmed, we will send you a return quote. For returns from the EU, UK, Norway and Switzerland, we will also send a return shipping label.
  
• Pack the item(s) securely in the original carton box and close it securely.
• Print the return shipping label and attach it to the parcel.
• Netherlands: drop off the parcel at your nearest PostNL location.
• EU, UK, Norway and Switzerland: drop off the parcel at one of the local carriers listed in this overview by PostNL.
• Rest of the world: we are currently unable to provide a return shipping label. Please arrange shipping with a carrier of your choice and send the parcel to the address stated on the return form.
• Always ask for a 

Refunds

All returns that meet the above criteria and are sent back within the return period will be refunded to the original form of payment. If you prefer, you can receive a voucher instead. Once your return has been delivered to us, please allow 7–10 business days for it to be processed. For returns from the Netherlands and Europe, the return shipping costs will be deducted from the refund amount.

 

Damaged on arrival

If your order arrives damaged, please contact us within 7 days soon as possible at sales@claudetjewelry.com.

• State your order number and include a photo of the damage.
• We assess each case individually and will work towards a satisfactory solution.

 

Quality guarantee

Please contact us within 7 days of receipt if your item is faulty and/or damaged. Claudet’s quality guarantee covers manufacturing defects, and we cannot be held responsible for defects resulting from:

• Damage or failure resulting from improper use or carelessness, e.g. cracks from adjusting cuffs too often or too forcefully, or bending of earring clasps.
• Visual changes, defects and damage resulting from normal wear and tear and ageing, e.g. scratches or oxidisation of silver.